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Wesbank - Customer Feedback and Analysis

Shown below are the statistics for Wesbank based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (163) 24%
Complaint (522) 76%
Customer Compliment Complaint
1. ndlovusit13
2. nandipha04
3. karensch30
4. sukkelaar03
5. hondavfr12
Customer Feedback to Supplier Responses (last 12 months): 227 reports
Chart
Over the moon Over the moon (54) 24%
Quite Impressed Quite Impressed (73) 32%
Indifferent Indifferent (31) 14%
Not Impressed Not Impressed (21) 9%
Utterly Disgusted Utterly Disgusted (48) 21%
Nature of complaints (last 12 months): 522 reports - Wesbank
Bad Attitude (38) 7% Bad Attitude
Billing/Accounts (161) 31% Billing/Accounts
Breach of Contract (31) 6% Breach of Contract
Call Centre!! (27) 5% Call Centre!!
Damaged Goods (4) 1% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (87) 17% Feedback/Response
Late/No Delivery (13) 2% Late/No Delivery
Other (130) 25% Other
Chart
Passing the Buck Passing the Buck (23) 4%
Pricing/Barcodes Pricing/Barcodes (4) 1%
Spam Spam (3) 1%
Nature of complaints (last 12 months): 25186 reports - Banking Industry Analysis
Bad Attitude (1590) 6% Bad Attitude
Billing/Accounts (4937) 20% Billing/Accounts
Booking Query (28) 0% Booking Query
Breach of Contract (652) 3% Breach of Contract
Call Centre!! (1239) 5% Call Centre!!
Competitions (15) 0% Competitions
Damaged Goods (60) 0% Damaged Goods
Expiry Date (46) 0% Expiry Date
Feedback/Response (3323) 13% Feedback/Response
Chart
Hygiene Hygiene (14) 0%
Late/No Delivery Late/No Delivery (1106) 4%
Other Other (10718) 43%
Out of Stock Out of Stock (29) 0%
Passing the Buck Passing the Buck (877) 3%
Pricing/Barcodes Pricing/Barcodes (105) 0%
Repairs/Servicing Repairs/Servicing (322) 1%
Spam Spam (125) 0%

Please note: All Reports & Stats fall away after 12 months

 
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