Wesbank Complaint
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Registration Documents | COUNTRY | South Africa |
| TIME / DATE | 16:57 Tue 24 Jan | PERSON RESPONSIBLE | [Email Removed] |
| CUSTOMER | TJ Miles | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Worst support I received from a bank...!!! |
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My car was written off by my Insurance and the assessor asked Westbank for my de-registration documents the 10th of January so they can proceed with my claim and pay me out, he also told me that it will take 10 days to get the papers back from the bank, I only received a sms from Westbank on the 23rd (2012-01-23 15:15) informing me they will only now start the process and I must please allow 10 working days for the process, it's ridicules as the assessor asked it the 10th so it took them 13 days to start the process and another 10 days to find my cars papers so all and all 23 days from the time the assessor asked for my papers, and in the main time I'm without a car. I never had any vehicle accident claims in my life now that I have my first it takes me a month to get the papers from Westbank. |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 07:55:57 | Thu 26 Jan 12 |
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Hello TJ Miles, Thank you for raising your concerns with us, allowing us to investigate your complaint. A representative from our Legal Insurance Department has been in contact with you to discuss the complaint further and feedback has been provided in respect of our process for deregistration. We trust that you find this in order. Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | TJ Miles | Time and Date | 20:23:41 | Wed 14 Mar 12 |
| Not Impressed: I was phoned the next morning that impressed me but was promised the papers asap the next day and still had to wait a week. | |||
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(( • )) Supplier's response |
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