Wesbank Complaint
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 12:25 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Nicole Beukes | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Worst service ever |
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I sold my car and settled the outstanding amount as it was after the 25th Wesbank said that the debit order will still go off but it will be paid back within 72 working hours, its been 3 weeks, no one ever phones me back and I am not getting any answers!!! This was the last time that I went through them. Their service is unbelievably poor. Kind Regards, Hein Kleynhans |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 09:01:45 | Thu 2 Feb 12 |
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Hello Nicole Beukes, Thank you for your complaint. We have been in contact with our customer to discuss the matter further as his refund was already done as confirmed with him initially. Kind regards WesBank |
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| UPDATED RESPONSE | Wesbank | Time and Date | 10:18:51 | Fri 3 Feb 12 |
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Hello Nicole Beukes, We have proof that our customer has received his refund and he was contacted to confirm the same. Please make contact with him to enquire the facts. Regards WesBank |
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| CUSTOMER'S FEEDBACK | Nicole Beukes | Time and Date | 07:09:33 | Fri 3 Feb 12 |
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Utterly Disgusted:
Hello Nicole Beukes, Thank you for your complaint. We have been in contact with our customer to discuss the matter further as his refund was already done as confirmed with him initially. Kind regards WesBank's reply is NOT true, no one phoned me to confirm payment. Payment's still outstanding from Wesbank's side! Now it's been 4 weeks, their service is shockingly poor!! |
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