Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 15:09 Thu 2 Feb | PERSON RESPONSIBLE | Molefe |
| CUSTOMER | vern007 | View all reports by user |
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 4
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | We just dont care about you |
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Wesbank's service is outrageous. I have settled my account and they debit my account as well. Now they having problem refunding me. I spoke to their call centre and this ***** Molephe spoke to me so bad, with no customer service etiquette asking me why do I want to speak to Jeffrey. I will never again do business with them. UNACCEPTABLE |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 16:01:45 | Fri 3 Feb 12 |
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Hello vern007, Thank you for raising your concerns with WesBank affording us the opportunity to assist you. The relevant management have been in contact with you to discuss the matter in detail and your refund has been processed. We sincerely apologise for the manner in which the agent handled the matter and this has been addressed with him accordingly. We trust that you find this in order. Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | vern007 | Time and Date | 07:42:15 | Wed 8 Feb 12 |
| Quite Impressed: My matter was resolved and wesbank was proaction in their approach | |||
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