Wesbank Complaint
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 15:54 Tue 31 Jan | PERSON RESPONSIBLE | Anthea Martin, Rayyen... |
| CUSTOMER | willemw1 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Temporary Insurance |
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Friday the 13th of January an Anthea Martin (I believe from Direct Axis) called me for proof of comprehensive cover - explained to her that I am on my way to Zambia for two weeks and will try to get the proof before my flight Monday Morning - the time wasn't there, so I left it for the time when I return - Monday the 30th Ive send her the proof, with my brokers detail - today I receive notice that there is a change to my monthly installment at Wesbank. I phoned the Wesbank customer services and explained to the lady that I already e-mailed the proof [Email Removed] and that the Anthea also phoned me earlier to confirm the inception date (I referred her to my broker) - The lady at Wesbank service centre just kept on saying that they havent received anything and that I must send it again - upon asking why, the answer was that they havent received anything??? I believe my contract with Wesbank also indicates that the customer would have 30 days in which to confirm this cover if asked, before they may organise there own cover - how is it that with only two weeks notice they amended my contract one-sided. Definetely my last time Wesbank will do business with me. Willem |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 11:28:17 | Wed 1 Feb 12 |
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Hello willemw1, Thank you for highlighting these concerns with WesBank affording us the opportunity to assist you. The relevant insurance representatives have been in contact with you to discuss the matter further. We have since cancelled the Outstanding Debt Policy and have updated your insurance details. We trust that you find this in order. Kind regards WesBank |
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