Wesbank Complaint
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | durban | COUNTRY | South Africa |
| TIME / DATE | 13:15 Mon 30 Jan | PERSON RESPONSIBLE | wesbank-legal |
| CUSTOMER | coolermaster | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Sudden summons |
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| Hi. I have been under debt review for the last 3years. One of my debt review accounts being Wesbank for my vehicle. According to my debt review agent i need to pay x amount for my vehicle monthly, which i am doing religously every month. Wesbank previously did issue me with a summons about a year back which was eventually put back into debt review after me paying my debt review agent legal fees for defending the matter. Last week Wednesday i got a huge 2012 surprise which was another summons for the vehicle whereby Wesbank states that I have been paying short on my installment every month for the last year. To my surprise after finding out from my debt review agent that they reached a new installment amount in court the last time summons was issued but they did not inform me of this. If that was the case then I would have been paying the new installment religously over the last year as my car is my important work tool and i would not have let anything jeopardise that. I also strongly think that Wesbank is also to be blamed here as they did not once phone me to tell me that I am short paying and if I continue this my vehicle would be re-posesed. Please help me Wesbank,I need my car. | |||
| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 10:03:20 | Wed 1 Feb 12 |
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Hello coolermaster, Thank you for raising your concerns with WesBank affording us the opportunity to clarify the debt review process. You have been contacted by the legal management yesterday, and will be contacted again today in order to conclude the discussion surrounding the summons. We trust that you find this in order. Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | coolermaster | Time and Date | 20:57:27 | Wed 1 Feb 12 |
| Not Impressed: Wesbank told me that they will call me today to resolve the issue but no-one called. | |||
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