Wesbank Complaint
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 09:05 Thu 2 Feb | PERSON RESPONSIBLE | Insurance Admin Depar... |
| CUSTOMER | Smooggies | View all reports by user |
 2
4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Incompetence and unjust threats |
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| My husband bought me a car and financed it via Wesbank. On 30 December 2011 we received a letter requesting proof of comprehensive insurance cover, which was email to the email address quoted on the letter [Email Removed] yesterday we received another letter claiming proof has not been sent to them and they will deduct R330.90 from our bank account for a policy that does not cover us for anything. I called the call centre and spoke to 4 different people who did not help whatsoever, the last person I spoke to, Ethan, told me on their books I have cover but I will need to cancel the other insurance taken by Wesbank on my behalf without my authorisation with Hollard, the underwriters, he transferred me to them and the lady I spoke to who seemed to be a sandwich short of a picnic told me they cant cancel the insurance. I was so irritated I told her if they dont cancel and deduct money from our account I will reverse it. I really dont understand such incompetence, also why Wesbank, having proof that I have comprehensive cover, would take up useless insurance cover with Hollard which by the way, I can not cancel. I demand cancellation of that insurance immediately. | |||
| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 10:50:13 | Fri 3 Feb 12 |
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Hello Smooggies, Thank you for raising your concerns with WesBank. You have been contacted by our legal management to discuss that an arrangement cannot be concluded for reasons discussed with you telephonically. We will be proceeding with a court order in order to retrieve the asset. We trust that you find this in order. Kind regards WesBank |
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| UPDATED RESPONSE | Wesbank | Time and Date | 16:10:03 | Mon 6 Feb 12 |
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Hello Smooggies, We confirm that the update made above was incorrect and not relating to your complaint. We apologise sincerely. We will update your complaint with the appropriate feedback once your matter is resolved. Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | Smooggies | Time and Date | 16:06:55 | Mon 6 Feb 12 |
| Indifferent: I am not quite impressed, not happy either, I just hope this will not happen again. | |||
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