Wesbank Complaint
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | gautemg | COUNTRY | South Africa |
| TIME / DATE | 22:51 Wed 22 Feb | PERSON RESPONSIBLE | Wesbank |
| CUSTOMER | naveen | View all reports by user |
 1
4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 22 Feb | ||
| HEADLINE | **** SERVICE |
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| I HAVE A VECHICLE FINACE WITH WESBANK. I HAVE RECENTLY CHANGED MY BANKING DETAILS, SO I DECIDED TO CALL WESBANK AND AS THEM THE PROCEDURE FOR CHANGING OF BAKING DETAILS. THEY SENT ME 2 DOCUMENTS TO FILL OUT. I FILLED THEM OUT AND EMAIL THEM ON THE 10TH FEBRUARY 2012. ALL DOCUMENTS HAVE RELEVANT DETAILS SUCH AS ID NO, WESBANK ACCOUNT NUMBER CORRECTLY. I AM UTTRELEY DISGUSTED WITHTHE WAY THEY HANDLED MY QUERY, THEY EMAIL ME ON THE 22/02/12 AT 10:18 TO ADVISE ME MY DETAILS ARE NOT SUPPLIED. THIS IS ******* TOTALLY UNACCEPED AS IT HAS BEEN 1MORE THAN THAN 10 DAYS TO FIGURE OUT THAT MY DETAILS ARE INCORRECT, TO MAKE MATTERS WORSE HAVE EMAILED THEM CLEAR ATTACHMENTS WITH ALL DOCUMENTS THAT NEEDED. I AM SICK AND TIRED OF THIS **** SERVICE THAT WESBANK PROVIDES. THIS IS THE 3RD TIME I AM HAVING ******* **** SERVICE FROM THEM. I WILL NOT RECOMMEND ANY 1 TO WESBANK AND I WILL TAKE THIS MATTER UP TO CPA. I WANT WESBANK TO PROVIDE ME WITH PROPER EXPLANATION AS TO WHY THEY STAFF TOOK SO ******* LONG WITH MY QUERY. SERVI CE ***** . NEVER AGAIN TO WESBANK. CALL ME ON 0843008555. I HAD ENOUGH WITH UR **** COMPANY. NOW ITS GOING TO BE THE 25TH OF FEBRUARY AND I AM GOING TO MISS MY DEBIT ORDER. | |||
| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 12:57:19 | Fri 24 Feb 12 |
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Hello naveen, Thank you for highlighting your concerns with WesBank affording us the opportunity to clarify what had transpired. The customer service manager has personally been in contact with you to advise that your request was actioned however it seems as though you have not received our notification confirming the same. We apologise sincerely for the frustration caused. Kind regards WesBank |
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