Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | MENLYN, PRETORIA | COUNTRY | South Africa |
| TIME / DATE | 14:23 Fri 3 Feb | PERSON RESPONSIBLE | Call Centre |
| CUSTOMER | BBLONDE | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | BAD CLIENT SERVICE |
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| I needed a letter from Wesbank to confirm that my dad don't owe them any money, for Mercedez so they can order a central locking system for his car , after they tried to stole it. They refused to help me, seeing that the account is not in my name, the more I tried to explain to the gentleman that my dad is 71, had a midfoot amputation and that it's difficult for him to do these kind of admin, the more he refused to help me. I even told him that I had a faxed letter, but that Mercedez required a letter on an original letterhead with a stamp. I wasn't even prepared to listen to me, maybe he just didn't wanted to work on a Friday afternoon. This is the closest branch to me, seeing that we stay in Delmas and that I work in Pretoria. I'm really discussed and will advise no one to make use of Wesbank. | |||
| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 11:37:48 | Mon 6 Feb 12 |
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Hello BBLONDE, Thank you for raising your concerns with WesBank. The relevant management have been in contact with you to discuss the complaint further and we will assist you with the required letter once authorisation from our customer is received. Thank you for your co-operation in the matter. Kind regards WesBank |
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| UPDATED RESPONSE | Wesbank | Time and Date | 13:27:50 | Thu 29 Mar 12 |
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Hello BBLONDE, Thank you for providing this positive feedback. We are delighted to hear that we were able to assist. Yours in service!! Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | BBLONDE | Time and Date | 10:57:28 | Wed 28 Mar 12 |
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Over the Moon:
Good Day, I had the letter in my hand withing 2 working days. Thanks very much. Why did I had to complain, to get helped. Kind Regards Bblonde |
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