Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 10:14 Wed 23 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | Shattered | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 23 Nov | ||
| HEADLINE | You Will never Reach a zero Balance with Wesbank! |
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In June this year, I was retrenched. To my terror of not being able to commit to my monthly payments, I had contacted Wesbank and I had explained that I would not be able to make payment for the month of July but would continue my installments as of the 1st of August 2011.No-one had told me that I would be liable for any Debt Collection fees to begin with. The operator asked me when I'd be able to pay it, I had told him that there is a CCMA case in October and I will finalise the July installment then. On 17 October 2011, I had paid my account in full. November's statement showed I had been charged for more DCA charges, the same day I settled my account. I called the call centre on 22 November and I was told that a DCA should not have been charged because I had made an arrangement to pay and I should speak to collections about it. A Surita in collections, who was so rude, told me she couldn't help me and put me back through to customer services. I then contacted collections directly and a sweet gentleman named Calvin tried to help but said I should contact Belinda, his supervisor. Her phone either rings or its engaged. I want to settle my account! Why is it so hard to?? |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 11:57:03 | Fri 25 Nov 11 |
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Hello Shattered, Thank you for highlighting your concerns with WesBank affording us the opportunity to assist you with your complaint. The relevant management have been in contact with you to discuss the complaint in detail. We apologise sincerely for any inconvenience caused. We trust that you find this in order. Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | Shattered | Time and Date | 15:11:26 | Mon 28 Nov 11 |
| Over the Moon: Thank you for your assistance. I now understand the process fully. | |||
Relevant content (Last 5 Passing the Buck Problems)
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