Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 08:28 Thu 22 Dec | PERSON RESPONSIBLE | Consultants |
| CUSTOMER | lesekasd | View all reports by user |
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 22 Dec | ||
| HEADLINE | Unethical Wesbank |
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| On 19/10/2011 I instructed Wesbank to increase my monthly premium to R3000 and duly got an email response from them confirming that the new amount will be debited. That never happened and again I instructed Wesbank to debit my account with the new amount of R3000. They still sent me an email confirming that I will be debited with the new amount on 25/11/2011. Needless to say, this never took place. Wesbank is extremely reluctant to increase my monthly premium. Wesbank knows that I am just a small fry and should i join another financial institution then they won't miss me. I rue the day I applied for vehicle financing from Wesbank but this is one mistake my family, friends and I will never repeat. | |||
| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 07:39:24 | Fri 23 Dec 11 |
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Hello lesekasd, Thank you for bringing this matter to our attention, affording us the opportunity to assist. The relevant manager has been in contact with you, to apologise for any inconvenience and we wish to confirm that the debit order amount has been amended as per your request. Kind regards WesBank We wish you many safe kilometres this festive season |
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| CUSTOMER'S FEEDBACK | lesekasd | Time and Date | 07:23:26 | Wed 4 Jan 12 |
| Quite Impressed: Wesbank resolved this issue. In future it would be appreciated if they can own up to their incompetence and just admit their mistakes. It's a pity it took a complaint via Hellopeter for this issue to be resolved. I will never do business with Wesbank again. | |||
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