Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | fairlands | COUNTRY | South Africa |
| TIME / DATE | 11:23 Wed 21 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Malogana | View all reports by user |
 1
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| PROBLEM | BAD service |
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| INCIDENT | Wed 21 Dec | ||
| HEADLINE | Poor service |
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Hi. Your service is very poor and extremely annoying, very unprofessional and frustrating to the end-user. For reasons only known to WESBANK, you have decided to effect a monthly instalment increase on my account without my consent. I have sent the required documentation to you via [Email Removed] and you still fail to deactivate whatever it is you have added on my monthly instalment. I wasted enough time and money calling you people to fix this AND you decided it's not worth looking into. I cannot believe that in 2011, a big company like WESBANK is failing to process 1 simple request or document. Thank you Shereen |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 08:30:11 | Fri 23 Dec 11 |
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Hello Malogana, Thank you for bringing your concerns to our attention, affording us the opportunity to rectify. The oustanding debt policy has been cancelled and the consultant was in contact with you to confirm that no further premiums will debit. Please accept our apology for the inconvenience caused. Kind regards, WesBank Wishing you many safe driving kilometres this festive season |
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| CUSTOMER'S FEEDBACK | Malogana | Time and Date | 08:42:34 | Wed 28 Dec 11 |
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Quite Impressed:
Hi. The query was handled swiftly, i am pleased. Thank you Shereen |
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Relevant content (Last 5 BAD SERVICE Problems)
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