Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:08 Thu 29 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | peugeot207cc | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | NO EMPATHY |
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Account no: 85165153720 Wesbank just has no sympathy. I have held an account with Wesbank for over two years, and not once during that time have I defaulted. Unfortunately earlier this year and due to unforseen circumstances, I lost my job and ran into a bit of difficulty making payments for my vehicle. I did my best to try and keep up with payments but just could not as I had no income, therefore my account became in arrears. I try and manage to pay my montly instalment but just cant seem to catch up with the arrear amount due to the high interest being charged, together with the collection commission. I have called the call centre and tried speaking to the consultants, who have no empathy and who have not knowledge to assist going forward. When I asked to speak to a Manager, I was told that all were on leave and no one was available to help. If the interest could by cut I can then pay the arrears and get my account back on track. Its shameful that Wesbank cannont help client's in need. |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 11:53:38 | Fri 30 Dec 11 |
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Hello peugeot207cc, Thank you for bringing your complaint to our attention. WesBank prides ourselves on delivering exceptional customer service and will go to great lengths to assist our valued customers where possible and wish to apologise for the inconvenience caused. A special payment arrangement has been concluded with you by the relevant manager in order to assist you in recovering the circumstance you find yourself in. I wish you all the best in your future endeavours and a prosperous 2012. Kind regards, WesBank |
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| CUSTOMER'S FEEDBACK | peugeot207cc | Time and Date | 18:53:16 | Thu 5 Jan 12 |
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Quite Impressed:
Upon lodging my claim with hello peter I received a response within 24hrs from a friendly manager who was ever so willing to assist. Thank you Wesbank, and I hope that you continue to pride yourselves in assiting clients. Many thanks |
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