Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 20:10 Thu 17 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | wjmeyer | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 17 Nov | ||
| HEADLINE | Biased increase in interest rate |
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Rated Wesbank's service as great the last couple of times when dealing with their call center. However, until two weeks ago I was a client, re-applied for finance on a new car, and suddenly the interest rate is 2% higher, how is that for rewarding your client for brand loyalty?? The car is a better deal than the previous vehicle, I am in a better financial situation etc etc, still no leniency and that personal touch: reply on why the high interest rate, ANSWER was "that's what the system says". I am not a system, I don't want to apply for services where a system dictates the person.. Revise my quote and supply a fair and better interest rate and I will gladly change this complaint into a compliment, like I used to speak of about Wesbank Finance.. Don't underestimate word of mouth. Regards, Stephan |
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| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 16:09:52 | Fri 18 Nov 11 |
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Hello wjmeyer, We thank you for raising your concerns with WesBank affording us the opportunity to assist you. The relevant finance management have been in contact with you to discuss the matter in detail. Your interest rate has been discussed with you and we will proceed with the application as agreed. We trust that this complaint was handled to your satisfaction. Kind regards WesBank |
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| CUSTOMER'S FEEDBACK | wjmeyer | Time and Date | 14:43:14 | Thu 24 Nov 11 |
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Quite Impressed:
Wesbank contacted me and supplied me with the same interest rate as the previous deal. Just had to follow up a couple of times on the deal to get it finalized. Regards |
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