Wesbank Conversion
 SUPPLIER |
Wesbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | vehicle finance online | COUNTRY | South Africa |
| TIME / DATE | 00:57 Fri 23 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | dawiem | View all reports by user |
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 4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 22 Dec | ||
| HEADLINE | BAD BAD SERVICE NOT EXPECTED |
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| The online app was already approved on Fri 16/12/2011, it clearly state somebody will call within six hours to completed, accpeted it was a public holiday, i thought somebody would call on saturday or latest monday. Furthermore it says the person will ask for documents. Not to say the least no one called. After numerous e-mails this morning I get an e-mail from Wesbank requesting the documents. This is a week later. The settlement has already expired and the dealer now wants to release the vehicle to another buyer. With Chrismas weekend staring in the eye obviously this is not going to be completed. Something is going wron in wesbank because I always had good service from them but this just stinks!!! | |||
| SUPPLIER'S RESPONSE | Wesbank | Time and Date | 12:45:07 | Fri 23 Dec 11 |
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Hello dawiem, Thank you for bringing the matter to our attention affording us an opportunity to investigate and assist you. The relevant manager has been in contact with you to discuss the reason for the delay experienced during your application for finance. We are currently awaiting the invoice from the dealer in order to prepare the final documentation. We trust this matter was finalised to your satisfaction. Kind regards, WesBank Wishing you many safe driving kilometres this festive season. |
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| CUSTOMER'S FEEDBACK | dawiem | Time and Date | 18:40:27 | Sat 7 Jan 12 |
| Quite Impressed: fINANCE DEAL DONE AND A VERY GOOD DEAL. THANKS | |||
Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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