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Webafrica - Customer Feedback and Analysis

Shown below are the statistics for Webafrica based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (125) 48%
Complaint (136) 52%
Customer Compliment Complaint
1. tjoppie05
2. Bluecrest40
3. ADAM_G_10021
4. strusbob12
5. jeber30
Customer Feedback to Supplier Responses (last 12 months): 72 reports
Chart
Over the moon Over the moon (22) 31%
Quite Impressed Quite Impressed (9) 13%
Indifferent Indifferent (5) 7%
Not Impressed Not Impressed (14) 19%
Utterly Disgusted Utterly Disgusted (22) 31%
Nature of complaints (last 12 months): 136 reports - Webafrica
Bad Attitude (4) 3% Bad Attitude
Billing/Accounts (25) 18% Billing/Accounts
Breach of Contract (6) 4% Breach of Contract
Call Centre!! (9) 7% Call Centre!!
Damaged Goods (1) 1% Damaged Goods
Feedback/Response (23) 17% Feedback/Response
Late/No Delivery (9) 7% Late/No Delivery
Other (44) 32% Other
Passing the Buck (4) 3% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (8) 6%
Spam Spam (2) 1%
Nature of complaints (last 12 months): 1394 reports - ISP Industry Analysis
Bad Attitude (45) 3% Bad Attitude
Billing/Accounts (252) 18% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (42) 3% Breach of Contract
Call Centre!! (58) 4% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (6) 0% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (120) 9% Feedback/Response
Chart
Late/No Delivery Late/No Delivery (43) 3%
Other Other (708) 51%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (55) 4%
Pricing/Barcodes Pricing/Barcodes (3) 0%
Repairs/Servicing Repairs/Servicing (50) 4%
Spam Spam (6) 0%

Please note: All Reports & Stats fall away after 12 months

 
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