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Webmail - Customer Feedback and Analysis

Shown below are the statistics for Webmail based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (1) 3%
Complaint (33) 97%
Customer Compliment Complaint
1. andreroux02
2. DiddledbyWEBMAIL02
3. adria2374202
4. jurius02
5. avi1301
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
 Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (1) 25%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (2) 50%
Nature of complaints (last 12 months): 33 reports - Webmail
Bad Attitude (3) 9% Bad Attitude
Billing/Accounts (9) 27% Billing/Accounts
Breach of Contract (7) 21% Breach of Contract
Feedback/Response (4) 12% Feedback/Response
Late/No Delivery (1) 3% Late/No Delivery
Other (8) 24% Other
Spam (1) 3% Spam
Chart
Nature of complaints (last 12 months): 1149 reports - Media Industry Analysis
Bad Attitude (90) 8% Bad Attitude
Billing/Accounts (191) 17% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (57) 5% Breach of Contract
Call Centre!! (13) 1% Call Centre!!
Competitions (32) 3% Competitions
Damaged Goods (8) 1% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (73) 6% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (237) 21%
Other Other (397) 35%
Out of Stock Out of Stock (6) 1%
Passing the Buck Passing the Buck (10) 1%
Pricing/Barcodes Pricing/Barcodes (7) 1%
Repairs/Servicing Repairs/Servicing (5) 0%
Spam Spam (17) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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