Webmail Complaint
 SUPPLIER |
Webmail |
 INDUSTRY |
Media |
| BRANCH / AREA | KZN | COUNTRY | South Africa |
| TIME / DATE | 12:44 Wed 4 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | S Reed | View all reports by user |
 0
2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | No Response |
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Cannot access my Webmail page. Have requested assistance at least 8 times on Webmail website but had no acknowledgment, reply or response at all! I first noticed a problem on 20 December 2011. |
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| SUPPLIER'S RESPONSE | Webmail | Time and Date | 13:45:10 | Wed 4 Jan 12 |
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Hello S Reed, Many thanks for posting your concern on Hello Peter. We will be in contact with you to assist as soon as possible. Kind Regards, The Webmail Team |
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| UPDATED RESPONSE | Webmail | Time and Date | 15:23:58 | Thu 12 Jan 12 |
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Hello S Reed, We are pleased that your query has been resolved. We apologise for the delay experienced due to the high volumes of queries received during the period we were closed for the festive season. Kind Regards, The Webmail Team |
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| CUSTOMER'S FEEDBACK | S Reed | Time and Date | 12:36:40 | Sun 8 Jan 12 |
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Not Impressed:
Not impressed at all with Webmail. They only responded once I had reported to Hellopeter. They contacted me on 5 Jan 2012 (3.46pm) and gave me standard information which I already knew. I also received an Out of Office message later that same day. I then advised them that this information was not helpful and they then asked for my password which I have given them. Todate no response. (Their website clearly states they require 48 hours response time. This is now 432 hours later!) |
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Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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