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Volkswagen - Customer Feedback and Analysis

Shown below are the statistics for Volkswagen based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (60) 16%
Complaint (304) 84%
Customer Compliment Complaint
1. Rampers703
2. abln00102
3. Shajeshni11
4. mksanza02
5. Nausheens102
Nature of complaints (last 12 months): 304 reports - Volkswagen
Bad Attitude (26) 9% Bad Attitude
Billing/Accounts (4) 1% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (4) 1% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (29) 10% Damaged Goods
Feedback/Response (22) 7% Feedback/Response
Late/No Delivery (7) 2% Late/No Delivery
Other (70) 23% Other
Chart
Out of Stock Out of Stock (5) 2%
Passing the Buck Passing the Buck (13) 4%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (119) 39%
Spam Spam (1) 0%
Nature of complaints (last 12 months): 11403 reports - Motor Industry Analysis
Bad Attitude (723) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (361) 3% Breach of Contract
Call Centre!! (32) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (722) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (581) 5% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (398) 3%
Other Other (4461) 39%
Out of Stock Out of Stock (111) 1%
Passing the Buck Passing the Buck (304) 3%
Pricing/Barcodes Pricing/Barcodes (88) 1%
Repairs/Servicing Repairs/Servicing (3340) 29%
Spam Spam (28) 0%

Please note: All Reports & Stats fall away after 12 months

 
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