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Vodacom - Customer Feedback and Analysis

Shown below are the statistics for Vodacom based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (1393) 11%
Complaint (11572) 89%
Customer Compliment Complaint
1. nigelroets021
2. gatvol2013
3. M1w1zard09
4. ladiesw09
5. hilton10809
Customer Feedback to Supplier Responses (last 12 months): 4460 reports
Chart
 Over the moon Over the moon (291) 7%
Quite Impressed Quite Impressed (526) 12%
Indifferent Indifferent (506) 11%
Not Impressed Not Impressed (867) 19%
Utterly Disgusted Utterly Disgusted (2270) 51%
Nature of complaints (last 12 months): 11572 reports - Vodacom
Bad Attitude (521) 5% Bad Attitude
Billing/Accounts (3026) 26% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (609) 5% Breach of Contract
Call Centre!! (819) 7% Call Centre!!
Competitions (11) 0% Competitions
Damaged Goods (371) 3% Damaged Goods
Expiry Date (50) 0% Expiry Date
Feedback/Response (1017) 9% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (363) 3%
Other Other (2594) 22%
Out of Stock Out of Stock (188) 2%
Passing the Buck Passing the Buck (390) 3%
Pricing/Barcodes Pricing/Barcodes (95) 1%
Repairs/Servicing Repairs/Servicing (1431) 12%
Spam Spam (73) 1%
Nature of complaints (last 12 months): 51334 reports - Telecommunications Industry Analysis
Bad Attitude (1989) 4% Bad Attitude
Billing/Accounts (14163) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2372) 5% Breach of Contract
Call Centre!! (3154) 6% Call Centre!!
Competitions (66) 0% Competitions
Damaged Goods (1140) 2% Damaged Goods
Expiry Date (130) 0% Expiry Date
Feedback/Response (4514) 9% Feedback/Response
Chart
 Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1997) 4%
Other Other (14552) 28%
Out of Stock Out of Stock (597) 1%
Passing the Buck Passing the Buck (1344) 3%
Pricing/Barcodes Pricing/Barcodes (210) 0%
Repairs/Servicing Repairs/Servicing (4739) 9%
Spam Spam (294) 1%
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Please note: All Reports & Stats fall away after 12 months

 
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