Vodacom Compliment
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | all | COUNTRY | South Africa |
| TIME / DATE | 11:56 Mon 6 Feb | PERSON RESPONSIBLE | Grace - collections |
| CUSTOMER | amalia | View all reports by user |
6
 15
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| NATURE | Billing/Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | service |
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I phoned vodacom today because my 3 lines were softlock. I spoke to at least 10 people which helped me in a fair way. The problem with them were they do not speak clear, and sometimes the line was also not clear. Maybe just ask them to go slower with the explanantion of the rules and give more clearer details that is important. But when I spoke to Grace at billing she was very clear with everything I need to know, talked clear, not rushing all the finer detail you need to know and patient. She assisted as good as she can and I really appreciated that after a 43 min call to them. Good for you Grace, you were very helpfull. And as a last request, I need to know how to increase my limit please? |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 15:34:04 | Mon 6 Feb 12 |
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Hello amalia, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | amalia | Time and Date | 12:02:01 | Thu 9 Feb 12 |
| Not Impressed: will someone phone me regrding this, it is impossible to speak to someone when you phone them and pass the buck all the time. normal phonecalls takes 5 minutes to sort out problems, 47 minutes is definitely not acceptable. i am not happy!!!! | |||
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