Vodacom Compliment
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | cresta | COUNTRY | South Africa |
| TIME / DATE | 17:05 Fri 27 Jan | PERSON RESPONSIBLE | staff |
| CUSTOMER | Noley | View all reports by user |
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| NATURE | Repairs/Service |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | One IRATE customer! |
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Dear Vodacom, I purchased my blackberry in October last year and three months later it broke, switched off completely and I couldn't turn it on. I took it to the repair shop in Cresta a few weeks ago and they called me the next day to tell me that there was nothing they could do to fix it and gave it back to me. The phone now turns on and I have to take it for repairs for the LCD to be fixed even though the phone is still under warrantee. I am very upset over this, it is not the service i expected from a leading telecommunications brand such as this; I find it completely unacceptable! Especially because I recently switched from MTN and this is what I get :( ??? |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 10:58:24 | Sat 28 Jan 12 |
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Hello Noley, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 12:54:32 | Mon 30 Jan 12 |
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Hello Noley, Please accept our sincere apology for the delay in responding to your query, and for any inconvenience caused. If you wish to dispute your handset repair, kindly contact our Repair Head Office on the following number 0821944 (tollfree from a Vodacom simcard). Alternately you can forward an email to Vodacom.RepairsEscalations@vodacom.co.za Kind regards Consumer Website Team |
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