Vodacom Compliment
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Green Point | COUNTRY | South Africa |
| TIME / DATE | 07:30 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Cism | View all reports by user |
1
 0
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| NATURE | Repairs/Service |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Great service from Vodacom Repair Centre |
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I bought a Vodacom prepaid Nokia phone at Makro in April 2010. After 20 months the device failed and could not be switched on anymore. I took it to the Vodacom Repair Centre in Greenpoint, where after nearly 30 minutes they established that this phone was indeed under warranty by Vodacom - although it was not bought at a Vodacom franchise, or supllied as part of a contract. I handed the phone in just before Christmas, expecting to have my phone back sometime in the new year. Much to my surprise, after only 9 days - just before New Year, I received an sms saying my phone was ready for collection! They in fact replaced this phone with a new one. I am very happy with the service I received from Vodacom, especially since they acted so quickly over the busy xmas period. Despite all the public holidays, they managed a turn-around time of about 5 working days! Thanks Vodacom for the great service I experienced! |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 10:17:13 | Tue 31 Jan 12 |
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Hello Cism, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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