Vodacom Compliment
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 13:22 Sat 28 Jan | PERSON RESPONSIBLE | Ashwin |
| CUSTOMER | Tish31 | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | Customer care with empathy |
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My phone was soft locked, due to unpaid balance. I was at fault and should have called in to make an arrangement with vodacom - but was embarrassed and didn't know when I would be paid by my company so had no way of letting vodacom know when the payment would be made. On the 27th January my phone was locked, and with my husband out of the country and no money in the bank - I started to panic about how I would be able to get hold of him or vice-verse. I called the customer care, and when I explained my situation to Ashwin, he explained to me that if I had called in they would have made an arrangement for me, and my number would have remained unlocked. He asked me when the soonest was that I would be able to pay the bill in arrears, and we made an agreement that I would pay the money in arrears by a certain date. Ashwin assured me my line would be unlocked in an hour from when we spoke. Thank you Ashwin for listening and caring - even though I was at fault... I will not hesitate to call Vodacom customer care if I have any issues in future. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:46:28 | Sat 28 Jan 12 |
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Hello Tish31, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 11:47:20 | Mon 30 Jan 12 |
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Hello Tish31, Thank you for taking the time to post your compliment on the website. I will ensure that this reaches Ashwin and his line management. Kind regards Cindy Price |
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