Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Data Centre | COUNTRY | South Africa |
| TIME / DATE | 16:18 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | fudgepuppy | View all reports by user |
 5
12
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Yet again, vodacom robs me |
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So, this is the second time this situation has happened to me within a year. I use my R315 airtime (Topup315 account) to purchase a data bundle (usually 100/250mb) monthly, so that when i use data and want to download something, it uses the bundle and not my airtime. Vodacom charges R2/mb for out-of-bundle data usage so i would be a ***** if i didn't buy a bundle. So today i am browsing the net, not downloading anything because i have uncapped DSL at home. To my knowledge, it is Vodacom's duty and responsibility (by their own code of conduct AND the Consumer Protection Act) to notify me before my data bundle runs out or expires. I did not receive any message from them, only when ALL MY remaining airtime (about R200) was used up. I find this totally unacceptable and pathetic, that a company, who today announced a slash in data prices, can rob me of my airtime which i pay for. I do my part do i not, but they just can't be bothered to do their part. I know i will be getting a generic response to this complaint, just like the previous time. I am just very disappointed in them. I always held this company in high regard, but my resepect for them is slipping slowly, but surely. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:44:13 | Wed 8 Feb 12 |
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Hello fudgepuppy, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 17:11:13 | Wed 8 Feb 12 |
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Hello fudgepuppy, Please accept my sincere apology for the inconvenience caused in this regard. I will liaise with the Data Division and provide you with feedback shortly. Kind regards Rashieda Jattiem |
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| CUSTOMER'S FEEDBACK | fudgepuppy | Time and Date | 14:41:33 | Thu 9 Feb 12 |
| Utterly Disgusted: As expected, a generic response. Not even a phone call from them. I was going to renew my contract with them and get an iPhone, but now i think i will take my business elsewhere, where my money is appreciated, and actual customer care/service is given. | |||
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