Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Western Cape | COUNTRY | South Africa |
| TIME / DATE | 15:48 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | karenmckay | View all reports by user |
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2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Vodacom wont help customers |
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I was contacted in August last year by Vodacom. I assumed it was to upgrade my phone as it was getting to that time period. They delivered my new phone and I signed for it. A month later my account was debited for R460-00 and I was in utter shock as I have been with Vodacom for the last 15 years and have been on a top up contract for all of that time that has cost me R160-00 per month. When I rang them they told me that my contract has been changed. I told them that I never wanted to change my contract and could they please change it back. Every week since then (5 months on) I have been calling, emailing and begging for someone to help me which no one has. I have since found out that the contract they have put me on I can only call from 8pm to 7am this is therefore causing me to suffer loss of income. I have never been sent a bill so don't know what they even charge me for each month. I cannot believe how Vodacom could possibly treat a customer like this. My question is with the new consumer protection act can a person be held to a two year contract that doesn't serve them in any way or form and what do I have to do to get someone at Vodacom to help? |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 12:40:01 | Sat 4 Feb 12 |
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Hello karenmckay, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 09:37:44 | Wed 8 Feb 12 |
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Hello karenmckay, Kindly be advised that we have escalated the matter to our Vodacom Direct CLO who will investigate the matter and contact you with feedback. Regards Consumer Websites Team |
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| CUSTOMER'S FEEDBACK | karenmckay | Time and Date | 10:42:12 | Wed 8 Feb 12 |
| Not Impressed: Almost a week later and no one has bothered to contact me - typical response!!! | |||
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