Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Somerset Mall | COUNTRY | South Africa |
| TIME / DATE | 12:11 Fri 3 Feb | PERSON RESPONSIBLE | Customer Care |
| CUSTOMER | AnouschkaS | View all reports by user |
 0
3
|
| PROBLEM | Cancellation of Contract |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Vodacom Love Taking Your Money |
||
| Two years ago we took out a contract for a usb internet sticky at the Somerset Mall Vodacom branch. Six months later my husband was transferred to Namibia. I went to Vodacom and asked them if it was possible to end the contract or that someone could take it over. I was told that I had to pay till the contract expire, which we did. On the 11th November 2011 I wrote to Vodacom and send them all the necessary info to cancel our contract. On the 1st of September 2011 I received an email from Bradley George at Customer Care Vodacom to confirm our cancellation and confirming the last money will be taken on the 31/01/2012. On the 1st of February 2012 they deduct again the amount of R369.00. I wrote an email to their customer care center asking them to contact me by email regarding they money taken off and that I want them to put it back on my account. They send me a reply telling me they would call me. How are they going to call me? They do not have my number in Namibia and secondly I want a written answer from them so they cannot turn around and say they never said this or that. They have done the same with my mom after she cancelled her phone contract. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:34:27 | Fri 3 Feb 12 |
|
Hello AnouschkaS, Vodacom acknowledges receipt of your posting; your reference number is PC-Z9VJ-21AI2. Regards, Consumer Website Team |
|||
| UPDATED RESPONSE | Vodacom | Time and Date | 18:14:05 | Fri 3 Feb 12 |
|
Hello AnouschkaS, We apologise circumstances under which your posting has reached us. Our records reflect that the contract was cancelled on the 31/01/2012. We did not submit any debit order on the 31/01/2012. The amount was taken as per the agreed debit order date and was the last debit order for the account in question; under the ID number provided. We do apologise for the inconvenience as well as the level of service received. This was not in line with Vodacom's aim to achieve service excellence. We will surely have the matter addressed. Regards Moddy Motebejane |
|||
Relevant content (Last 5 Cancellation of Contract Problems)
 |
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Updated response | ||
 |
(( • )) Supplier's response |
Facebook Application
