Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cape town | COUNTRY | South Africa |
| TIME / DATE | 19:40 Tue 7 Feb | PERSON RESPONSIBLE | Vodacom |
| CUSTOMER | zxcvbn | View all reports by user |
 0
3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Vodacom cuts my phone every month |
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| For the last 5 months Vodacom has blocked my phone. when i call they cut me off or put me through to tons of consultants which cut me off. i pay my account but they never seem to find the payment. i called today when they blocked the phone and was promised they would call me back by a person called Theo. this was at 4.00pm i am still waiting. i can't make any outgoing calls the only number i can call is 111 and it keeps cutting me off saying i have not amde a selection. please try again and they cut me off. my calls are constantly dropped and they have been billing me for a blackberry service which I, in writing, have asked them not to on several occasions. including a look for me service which i never subscribed to. they jsut keep billing me. they have now sent me a letter stating they will cancel my contract and i must pay them R10 000??? i feel their service is horrific and demand and explanation for their bad service and the R10 000. i will take this up with the CPA as well. i still have not heard a thing from them and it is 7.22pm. i was promised a call wtithin 10minutes at 4.00pm? they also never send us invoices that match up to the amoutns they claim i owe them? | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:49:52 | Wed 8 Feb 12 |
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Hello zxcvbn, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | zxcvbn | Time and Date | 09:05:41 | Fri 10 Feb 12 |
| Utterly Disgusted: I have not heard from a consultant as yet and it has been 3 days. Typical. i am currently applying for a new contract with MTN. as soon as my cotract is up i will cancel all my vodacom ctracts and we have 6 with them. | |||
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