Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Bloemfontein | COUNTRY | South Africa |
| TIME / DATE | 12:02 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | steyn101 | View all reports by user |
 2
6
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | Very Dissapointed |
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Dear Sir/Madam I recently took my BlackBerry Curve 3G in for repairs at Vodacom Mimosa Mall. They received my phone and phoned me after a week and told me that the phone was liquid damaged, beyond repair, and was then duly written of by vodacom. I then proceeded to purchase a new Blackberry Bold 9700 from the vodashop online at [URL Removed] which was delivered to me. Thereafter I went to pick up my curve 3G from vodacom and it seems that there are no problems with that phone. So, after spending another R2300.00 on the Bold 9700 I now have 2 Blackberries in working condition. This is completely unacceptable. Please advise how you are going to rectify the situation |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:31:48 | Fri 3 Feb 12 |
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Hello steyn101, Vodacom acknowledges receipt of your posting; your reference number is PC-Z9VJ-219HY. Regards, Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 21:09:14 | Fri 3 Feb 12 |
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Hello steyn101, We apologise circumstances under which your posting has reached us. Further to our telephonic interaction, thank you for bringing this matter to our attention. We will surely have the issues regarding the call feedback of the repair attended to. We apologise for the inconvenience caused. Regards Moddy Motebejane |
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Relevant content (Last 5 Repairs / Servicing Problems)
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