Vodacom Complaint

SUPPLIER	Vodacom	INDUSTRY	Telecommunications
BRANCH / AREA	Customer Service Centre	COUNTRY	South Africa
TIME / DATE	15:30 Tue 7 Feb	PERSON RESPONSIBLE
CUSTOMER	Shaunspies	View all reports by user	0 1
PROBLEM	Not Very Helpfull	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 7 Feb
HEADLINE	Upgrades
I am very disappointed in my service provider with whom i have been for since i got my first fone(2001).My Blackberry got stolen the weekend and i know it was my own negligence. I gave customer service a call to ask them if there is any way that i can upgrade earlier due to the fact that my upgrade is due in march. The consultant just blatantly said no and under no circumstances can it be done. I have two contracts with vodacom at the moment and i know that i am a loyal customer, i have never been late with any payments on my account. I feel that the customer service centre could have done more to assist met with at least the SimSwap that i had to do on my own,if this is the attitude of vodacom towards customers i can guarantee you that i wil Be cancelling my contracts very soon. I feel that no effort was made to even explain to my why my request is so impossible but it is never immpossible for my payments to reach vodacom. Add a new Vodacom Report Inappropriate report?
SUPPLIER'S RESPONSE	Vodacom	Time and Date	08:39:20 \| Wed 8 Feb 12
Hello Shaunspies, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team
CUSTOMER'S FEEDBACK	Shaunspies	Time and Date	09:03:20 \| Fri 10 Feb 12
Utterly Disgusted: Have to be honest vodacom did come back to me and i appreciate the feedback, however it stil does not solve my problem and i still have to wait till the 1st of March a whole month before i can upgrade. The reason being that the system does not allow me to upgrade???? So basically thanks for nothing vodacom?