Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Vodacom | COUNTRY | South Africa |
| TIME / DATE | 11:43 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | hatevodacom | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Unknowledgeable staff |
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I cancelled m.y contract and it hopefully will be converted to prepaid. Now on my last day of the contract, my SIM shows INACTIVE SIM, making my phone useless. The call centre staff do not know why or how to fix it, transfer from one department to the next, dropped calls in between. If they are changing to prepaid, why do it in the mornings during the day when the when the phone is in use. Really glad that Vodacom will not be in my life anymore. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:24:35 | Fri 3 Feb 12 |
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Hello hatevodacom, Vodacom acknowledges receipt of your posting; your reference number is PC-Z9VJ-219E4. Regards, Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 09:09:25 | Sat 4 Feb 12 |
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Hello hatevodacom, Please accept my sincere apology for the inconvenience caused in this regard. Our records reflect that the matter has since been resolved. Regards, Consumer Website Team |
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Relevant content (Last 5 Call Centre!! Problems)
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(( • )) Supplier's response |
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