Vodacom Complaint

Previous report | Next report

SUPPLIER	Vodacom	INDUSTRY	Telecommunications
BRANCH / AREA	Vodacom World	COUNTRY	South Africa
TIME / DATE	17:16 Fri 3 Feb	PERSON RESPONSIBLE
CUSTOMER	indigoskiver	View all reports by user	0 3
PROBLEM	Well...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 3 Feb
HEADLINE	Still waiting
On the 31st of January at 20:02, I received a call from the Email Department at Vodacom. This lady, bless her, was thrown at lion's den. First she was handling a complaint and didn't have all the information she needed, another Vodacom habit. Secondly, she had the decency to ask me to re-send the documents that are somewhere in Vodacom land. Really, what more do I have to say to your consultants/agents? I have followed your procedures as directed by you and if they're wrong, IT'S YOUR PROBLEM! Thirdly, I think I have retold my story too many times and at least have on record what is happening. And don't even ask about the 20:02 call. Again I think you have breached some regulation by calling me at an unreasonable and unsociable time and disturbing my right to family life. Let's set the picture right. You are the one's that have too many inconsistancies in how you operate and you are the one's that have contravened the Comsumer Protection Act, not me. So next time someone phones me please make sure it's the person with the solution and not another storytelling session from me. I expect a prompt reply or this will be escalated higher....seriously! Add a new Vodacom Report Inappropriate report?
SUPPLIER'S RESPONSE	Vodacom	Time and Date	12:41:55 \| Sat 4 Feb 12
Hello indigoskiver, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team
CUSTOMER'S FEEDBACK	indigoskiver	Time and Date	18:20:13 \| Thu 9 Feb 12
Utterly Disgusted: Still no response from Vodacom, instead I get an email from someone from "Unblacklisting" stating I should send in the account holder's details so they can unblacklist my phone. NOT GOING TO HAPPEN. Why should I be the one running around to sort out YOUR MESS. Come on Vodacom, get up to speed. I'm starting to think that you're ignoring me and trust me you do so at your own peril. Why is such a big company like you not engaging with me on the level of seriousness of my complaint.