Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Menlyn | COUNTRY | South Africa |
| TIME / DATE | 14:16 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | JoubN | View all reports by user |
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3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Repairs & back-up service |
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| A problem was experienced with our Black Berry phone. It was handed in for testing & subsequent repair work required at the Menlyn branch. After two weeks it was received back, re-loaded, just to find out that the phone (a second hand one) had been damaged. After a long debate about responsibility, the phone was accepted back and sent away for a second time. Eventually, on receiving the instrument back after about 4 weeks, it was reloaded with details back-up details of another client! Eventually this was fixed by a knowledgeable person. To top all of this, one still had to maintain paying the monthly rate of a Black Berry. What poor service. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 12:38:39 | Sat 4 Feb 12 |
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Hello JoubN, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 10:32:06 | Tue 7 Feb 12 |
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Hello JoubN, We would like to take this opportunity to express our most sincere apologies for any inconvenience that you may have experienced. Please be advised that the necessary disciplinary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients. We do appreciate your feedback and will certainly ensure that the appropriate corrective measures are implemented. Regards Consumer Websites Team |
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| CUSTOMER'S FEEDBACK | JoubN | Time and Date | 10:47:28 | Fri 10 Feb 12 |
| Utterly Disgusted: Contact was made by Vodacom with a promise of a person that will contact me, but to date ? NOTHING | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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