Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Emalahleni | COUNTRY | South Africa |
| TIME / DATE | 20:42 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | pmuldersa | View all reports by user |
 0
2
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| PROBLEM | Breach of Contract |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | PAYING FOR INTERNET I CANNOT USE |
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For months now I have been trying to get my internet at home to work half decently. I have tried calling vodacom customer service, but only get empty promises that they are looking into it, even receiving e-mails every now and then to state they are busy working on the problem. The problem is that I have no use of my internet contractS. I have a data bundle linked to my cellphone and another on a data contract that came with a datastick. Both of them have virtually no connection (even though the connection shows 'Connected to HSPA+') from when I return home in the afternoon till I go to sleep. It seems to work OK when I get up in the morning and when I am travelling though. Obviously something is wrong with the tower I am connected through!!! Can't vodacom's clever engineers see this? I live in Modelpark, Emalahleni and coverage maps show full speed connectivity. I believe this is breach of contract on vodacom's behalf, as the contract is for me to pay and them to deliver, and they are not delivering. Some basic fault finding proves that connectivity is not up to scratch. To add some salt to the wound, I have to use my wife's CellC data connectiion to send this complaint! |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:50:21 | Wed 8 Feb 12 |
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Hello pmuldersa, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 12:38:48 | Thu 9 Feb 12 |
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Hello pmuldersa, Thank you for your time earlier. As per our conversation, we are attending to your network complaint. Our apologies for any inconvenience caused. Kind Regards Lomarie van Dyk |
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| CUSTOMER'S FEEDBACK | pmuldersa | Time and Date | 18:10:45 | Sat 18 Feb 12 |
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Utterly Disgusted:
At the time of speaking to Lomarie, we discussed two options of resolve. Option 1 - Fix the problem - This has not happened Option 2 - Lomarie would call superiors to discuss cancellation of contract as they are not bringing their side of it. Alternatively she would try to get reduced premiums. None has materialized and I have had no call or contact from Vodacom since above date (9 Feb) Nice work Vodacom....(read bitter sarcasm) |
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