Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | accounts | COUNTRY | South Africa |
| TIME / DATE | 16:01 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | booth1 | View all reports by user |
 0
1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | outstanding amount on account |
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| After receiving a reminder that R400 odd rand was outstanding on my vodacom account, i forgot to pay and my acc was suspended. Then on paying R500 and requesting my acc reactivated I was told this was not possible as acc was in arrears for R1300. I requested a statement this showed a zero balance i then went to vodacom on two occasions and requested help, nobody can or will help. I was told to return during the week when a acc specialist was available, i did only to be told these acc specialists do not exist. I requested a print out and checked my deposits as far back as January 2010. I cannot find anywhere that I owe them R1300. I requested a full statement be emailed to me from acc inception date. This was done it shows a zero balance, I however still do not have a phone as Vodacom says i owe them money and nobody at customer care seems to care enough to help. I have now had to pay the R1300 in order to have my phone, however i would like to know where this amount comes from. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:42:02 | Wed 8 Feb 12 |
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Hello booth1, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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