Vodacom Complaint

SUPPLIER	Vodacom	INDUSTRY	Telecommunications
BRANCH / AREA	Vodaworld - Midrand	COUNTRY	South Africa
TIME / DATE	14:36 Tue 7 Feb	PERSON RESPONSIBLE	Tsalani/Natasha/Prada...
CUSTOMER	Vanessa Harris	View all reports by user	0 2
PROBLEM	Wrong information, fau...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 4 Feb
HEADLINE	Not Customer Care - but Customer Don't care
I upgraded my contract on the 13th of Nov 2011 from R215p/m to R440p/m, and had to pay-in just short of R1000 for a BB Bold 9780. Having received the incorrect info from Vodacom Cresta I was forced to return a week later to have BIS connected, a week after that the phone froze. Vodacom told us it would take a week for the repair. A month later we received a second hand replacement phone, as it could not be repaired. I was not happy. Three days later the "new" second hand phone keypad started sticking. This time I drove thro' to Vodaworld and insisted on getting a new phone. The Vodacare agent explained that she did not have the authority to replace the "replacement phone" but would motivate it on the repair doc. After three weeks & no word from Vodacom I drove back to Vodaworld and stood in line for forty minutes to get given yet another second hand phone in another colour. (Which I refused to accept for obvious reasons!!) This is not acceptable. I want my money back, my contract cancelled and written appology from all the rude Vodacom staff concerned. Add a new Vodacom Report Inappropriate report?
SUPPLIER'S RESPONSE	Vodacom	Time and Date	08:38:04 \| Wed 8 Feb 12
Hello Vanessa Harris, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team