Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | south Africa | COUNTRY | South Africa |
| TIME / DATE | 17:41 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | monadup | View all reports by user |
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| PROBLEM | Poor network |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | No result on fault reported 25/01/2012 |
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| I started experiencing problems with my Vodacom 3G since 23/01/2012 at 11:00. The problem I experienced was poor network connection, the network being very, very slow. I have good signal strenth 4/5, but struggle to open pages/browse/skype. On 24/01/2012 I reported the problem to the Vodacom call centre, was told to change my bearer settings to 3G only, which I did. On 25/01/2012 I again reported this and was given the following service request no S3-LPT22-2PV5. Last week Tuesday I phoned again and they escalated this to the Network department. Someone phoned me back and informed me that they received more complaints regarding the non-existing network in Ermelo and their network people will attend to it. I phoned again today 07/02/2012, to date no feedback regarding this problem was received. It is now two weeks since this problem started, I am not the only one in this area struggling with network. This problem has only worsened as I can now not even browse on the internet nor use my skype when using my 3G. I am currently paying for a service that I can not utilise. When will this be resolved? | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:48:30 | Wed 8 Feb 12 |
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Hello monadup, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | monadup | Time and Date | 10:38:23 | Mon 20 Feb 12 |
| Indifferent: Vodacom contacted me twice. The problem with the slow network is that they are currently upgrading the vodacom tower. They can't give a date when the upgrading will be finished. To date no improvement has been noted. | |||
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