Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Centurion mall (lower le... | COUNTRY | South Africa |
| TIME / DATE | 13:53 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | wavanzyl | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | No responce on new contract |
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During the last 3 weeks I have been unsuccessful tying to port a number from another service provider to Vodacom SP and take out a new contract. This has been blocked by the Vodacom system as they say I am involved with ***** as well as being Bad payer. I have proof of a perfect credit history and have never been involved, charged or convicted of any *****. After various attempts to speak to the Manager of the Vodashop in Centurion mall (lower level) I'm still at a loss. I also tried the Vodacom customer care line, but after being transferred 7 times without any light at the end of the tunnel I gave up that option. Also tried a different Vodashop, but there hands are cut off as the proses was started at the centurion mall (lower level). For 15 years I have never missed a payment or had nay queries from Vodacom, seems that the reward for being a loyal customer is not what you would have expected!! |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:30:08 | Wed 8 Feb 12 |
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Hello wavanzyl, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 11:20:03 | Tue 14 Feb 12 |
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Hello wavanzyl, Please accept our sincere apology for the delay in responding to your query, and for any inconvenience caused. Feedback has been provided to you via email. Kind regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | wavanzyl | Time and Date | 21:33:48 | Mon 13 Feb 12 |
| Utterly Disgusted: No action once again | |||
Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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