Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Elspark | COUNTRY | South Africa |
| TIME / DATE | 14:18 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | albertvdm | View all reports by user |
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1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | No 3g |
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| We have been having problems with the 3g in our area for months now. Reported the problem and then it worked for a few days, reported the problem again and they phoned me last week Monday to tell me its working, and then Wednesday we had the same problem again. It worked over the weekend but is now down again. I am grateful for vodacom loading data free of charge because I could not use my data bundle but now I still can not use it. Fortunately I am on prepaid, and am now using MTN for my 3g. I will be cancelling my contract with vodacom (Another number) in September when it expires. I am tired of vodacom's constant network issues, even the GPRS on the phones are slower than it should be and times out. When I go to a different area everything is working fine so I know its not my equipment. This have been going on for at least 5 months now. My average speed is between 8kbps and 60kbps(Kilobits per second) | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:37:24 | Wed 8 Feb 12 |
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Hello albertvdm, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 13:32:08 | Wed 15 Feb 12 |
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Hello albertvdm, I have tried to make telephonic contact with you, however I was not successful. I have escalated a request to our Radio Planning Team to trial the coverage in your area and provide us with feedback on the problems which you are experiencing. Please note that it may take up to 14 working days for the investigation to be done and feedback provided. I will follow up on your behalf and as soon as feedback is available, I will update you. Kind Regards Lomarie van Dyk As per our telephonic interaction, I have advise you on the outcome. Kind Regards Lomarie van Dyk |
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Relevant content (Last 5 Repairs / Servicing Problems)
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