Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cellucity, Waterfront, C... | COUNTRY | South Africa |
| TIME / DATE | 17:21 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | kempen1 | View all reports by user |
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| PROBLEM | Out of Stock |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | iPhone 4S Unavailability |
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I became due for my upgrade on a 2 year old iPhone contract at the beginning of February this year. Having heard reports about spotty availability, I put my name down at Cellucity V&A in early Jan. After phoning them on the 1st, and hearing that they were still waiting for stock, and had no idea as to lead times and availability, I then proceeded to phone around 20 various branches across the whole of Cape Town, including the official Vodacom outlet in Green Point, who had even less idea as to availability and lead times Considering that the store has huge banner advertising in-store promoting the iPhone 4S and it's associated deals, this is tantamount to false advertising, as clearly no Vodacom outlets in Cape Town currently have stock. Clearly it's not a supply issue, as all the MTN outlets have ample stock, as do the Joburg Vodacom stores. At this point, I don't see the point in staying with Vodacom, when I can port my number over to MTN who can actually give me the phone that I want. I have a pretty decent average monthly spend on my phone, but clearly this is unimportant to Vodacom who seems happy to lose customers to MTN because of bad stock issues and planning. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:47:52 | Wed 8 Feb 12 |
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Hello kempen1, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 18:00:45 | Sun 19 Feb 12 |
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Hello kempen1, We apologise for the circumstances under which your posting has reached us. Our records reflect that upon escalating this matter, you managed to get this matter resolved. We do apologise for the inconvenience caused as well as the level of service received. We will investigate the matter and take corrective action. Warm regards Moddy Motebejane |
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