Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | ALL | COUNTRY | South Africa |
| TIME / DATE | 16:25 Tue 7 Feb | PERSON RESPONSIBLE | N/A |
| CUSTOMER | magone | View all reports by user |
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2
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| PROBLEM | Out of Stock |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | iPhone 4s BAD Supply and Demand Management |
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Hi I have a contract that is up for renewal and have been savaging for months to get a 32GB iphone before the launch in December. My colleagues who have MTN contracts go in the morning and in the afternoon get their phones. I now sit with asking myself whether to leave Vodacom in a few months but I want the phone so guess I'll be going to MTN. I wont have all the rica fica admin as I already have another line with them. No thanks for the bad service Vodacom and Logistics. Regards Maahir |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:44:39 | Wed 8 Feb 12 |
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Hello magone, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 17:17:37 | Wed 8 Feb 12 |
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Hello magone, Please accept my sincere apology for the delay in this regard. We are receiving limited quantities of this unit and this has caused that the orders cannot be fulfilled as expected. You may contact our Upgrades Department and process your upgrade, which will mean that your request will be put on back order. Once again we apologise for the inconvenience caused. Regards Roderique Lategan |
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| CUSTOMER'S FEEDBACK | magone | Time and Date | 14:02:14 | Fri 10 Feb 12 |
| Not Impressed: Hi As I do acknowledge that there is nothing that can be done now but manage the situation. I still feel that this is not the first time Vodacom has made a blunder when it comes to the logistics. I would hope that the management and executive overseeing this division are held to answer for this matter. Let it not be that our private sector begins to function like the public sector. | |||
Relevant content (Last 5 Out of Stock Problems)
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