Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 13:18 Fri 3 Feb | PERSON RESPONSIBLE | Contract's Department |
| CUSTOMER | smbatha | View all reports by user |
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6
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Incorrect Billing and inconsistancy |
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| reported a billing error by Vodacom on the 25/01/2012, SRN:S3LPT2LLWVOR, faxed the docs, but was told that the docs were not received i re-faxed the on the 02/02/2012 to 0860082082 as request from Moddy Motebejane. I followed up with Vodacom on the 03/02/2012 and was advised that the R308 billing is for a handset (however i do not have a handset that will cost me R308). I spoke to Lerato Magayi who stated that the service request number that i gave her does not even reflect on their system, the assurance from Vodacom is that the calls are recorded, however each time i called with a reference number i had to repeat the nature of my dispute, i feel this is a waste of time money and resources to generate reference numbers and repeat the same process when a follow up call is made. I need the money refunded to my bank account as it was debited incorrectly and its been over 24 hours without any response from Vodacom. My contact number: 0716127073. I further do not understand why i have to fax statements to Vodacom as i was billed by Vodacom and the information should be reflecting.The inconsistancy wastes money, time and creates bad service. Dissapointing. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:39:08 | Fri 3 Feb 12 |
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Hello smbatha, Vodacom acknowledges receipt of your posting; your reference number is PC-Z9VJ-27AW1. Regards, Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 16:26:20 | Fri 10 Feb 12 |
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Hello smbatha, We apologise for the circumstances under which your posting has reached us. Further to our telephonic interaction, thank you for your patience in this matter. The amount in question has been loaded onto your Vodacom account. Pease accept our sincere apology for the inconvenience caused. Regards Moddy Motebejane |
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| CUSTOMER'S FEEDBACK | smbatha | Time and Date | 00:11:12 | Wed 8 Feb 12 |
| Not Impressed: Im being sent the same reaponse over and over again about being contacted however when i follow up with Vodacom my request is reflecting that the expected date of completion is the 19 March, to wich this matter is dragging on for far too long. I wouk appriciate a direct refund to my bank account | |||
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