Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | WESTGATE SHOPPING CENTER | COUNTRY | South Africa |
| TIME / DATE | 07:13 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Willie26 | View all reports by user |
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1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Inadequate repairs and service. |
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I handed my phone in at Vodacom in November of 2011 for repairs and maintenance. Among other details taken was my work number and cell. Nov, Dec and Jan passes and I never got a call to say your phone is ready or there is some problem. Went this past Saturday and was advised that my phone had water damage and a some kind of seal was broken. if this is the case why wasn't i contacted in the 3-4 months my phone was with them. and secondly the day i took my phone in it was in the same condition as received it from them. now you want to tell me some kind of seal was broken. I don't mess with stuff i do not know about so why would i break a seal. and i work hard to afford that phone why would there be water damage. i value what i have. but clearly vodacom does not value me as a customer. i have been with them for close to 4 years always paying etc and this is the kind of service you receive.. cant wait for my contract to end so i can cancel it.. in this 4 months without my phone i have still been paining my account on time.. VODACOM NOT VERY GOOD SERVICE YOU HAVE JUST LOST A LONG TIME CLIENT??? |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:51:53 | Wed 8 Feb 12 |
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Hello Willie26, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 08:12:00 | Sat 11 Feb 12 |
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Hello Willie26, Please accept our sincere apology for the delay in responding to your query, and for any inconvenience caused. If your wish to dispute your handset repair, kindly contact our Repair Head Office on the following number 0821944 (tollfree from a Vodacom simcard). Alternately you can forward an email to Vodacom.RepairsEscalations@vodacom.co.za Kind regards Consumer Website Team |
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Relevant content (Last 5 Repairs / Servicing Problems)
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(( • )) Supplier's response | ||
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