Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Port Shepstone | COUNTRY | South Africa |
| TIME / DATE | 15:48 Fri 3 Feb | PERSON RESPONSIBLE | Mobile Internet |
| CUSTOMER | berrylan | View all reports by user |
 10
11
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| PROBLEM | Damaged Goods |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Goodbye Vodacom Mobile Internet, hello Telkom! |
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Bought 2GB of Advanced Broadband mobile Internet through Vodacom at a premium, only to find that the signal has actually deteriorated to such a level that EDGE was available for only a few minutes at a time. It turns out that Vodacom were repairing their towers, and this took longer than expected. That's okay because they already have my money. Inspired to move to Telkom, I have been pleasantly surprised. Friendly, fast and efficient service. It's almost as if there's been a role reversal. Thanks to Vodacom, I have discovered cheaper, uninterrupted and faster Internet. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 12:39:44 | Sat 4 Feb 12 |
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Hello berrylan, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 09:55:16 | Mon 6 Feb 12 |
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Hello berrylan, Please note that I have sent you an e-mail as per our conversation earlier. Kind Regards Lomarie van Dyk |
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Relevant content (Last 5 Damaged Goods Problems)
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13:45:38 Fri 25 May 12
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