Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 14:01 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Tradylepara | View all reports by user |
 0
4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Galaxy Note Online application |
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| I have had 2 previous contracts with Vodacom and i have never had any complaints.I recently applied online for a Samsung Galaxy note with the above mentioned supplier, on the 31/01/2012. The very 1st call i received was from Ashlyn Naidoo on the 1st of Feb. The call center agent made it very clear to me that i would be contacted within 2 days to confirm and the process ( Including delivery of the handset) would take 7 days. Till this day i have not received any communication from the call center. I have contacted 1950, which is the number given to users to track the status of the application and and delivery. On Firday 3/02/02 I contacted the center only to be informed the confirmations department is still busy with the application. I called again on the 6th and 7th only to be given the same answer. My current phone is old and cannot withstand the amount of things i do on a day to day basis. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:32:47 | Wed 8 Feb 12 |
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Hello Tradylepara, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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Relevant content (Last 5 Feedback / Response Problems)
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