Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call centre | COUNTRY | South Africa |
| TIME / DATE | 14:18 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | stefhofer | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Cannot believe Vodacom WONT LET ME UPGRADE!!! |
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| i have been with vodacom for years and i phoned vodacom and they refuse to let me upgrade early even though i am more than willing to pay whatever charge there is so that i can get a new phone, they say i need to spend more than R800 a month this is absolutely ridiculous. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:34:38 | Wed 8 Feb 12 |
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Hello stefhofer, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 11:48:50 | Wed 8 Feb 12 |
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Hello stefhofer, We acknowledge that the abovementioned incident has caused you much frustration, and thank you for affording us an opportunity to respond. Please be advised that we have set criteria for a premature upgrade. The criterion is as follows: -The contract must be 13 months and older -The average spend on your account must be R800 and more Regards Consumer Website Team |
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