Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 12:35 Fri 3 Feb | PERSON RESPONSIBLE | Vodacom Client Services |
| CUSTOMER | AltaSteyn | View all reports by user |
 4
9
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Bad Service ONCE AGAIN! |
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| And it continues. Why I decided to take out another contract with Vodacom is beyond my rational thinking at this point in time. Once again, to find out what the status of my order is, I was cut off 3 TIMES after holding on for about 5 minutes each time. A total waste of 15 minutes when trying to call 0821945! What's up guys? I think I should cancel my new order as really, YOU ARE JUST THE PITS WHEN IT COMES TO CUSTOMER SERVICE! I'VE HAD IT WITH YOU!! | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:36:39 | Fri 3 Feb 12 |
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Hello AltaSteyn, Vodacom acknowledges receipt of your posting; your reference number is PC-Z9VJ-27AUI. Regards, Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 14:15:55 | Tue 7 Feb 12 |
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Hello AltaSteyn, We apologise for the circumstances under which your posting has reached us. Further to our telephonic interaction, thank you for your patience and for confirming that the delivery has been made. Pease accept our sincere apology for the inconvenience caused as well as the delay in resolving this matter. Regards Moddy Motebejane |
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| CUSTOMER'S FEEDBACK | AltaSteyn | Time and Date | 13:09:56 | Wed 8 Feb 12 |
| Utterly Disgusted: Still not happy. Now other problems emerged with my order. Read the next complaint when posted. | |||
Relevant content (Last 5 Call Centre!! Problems)
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