Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Canal Walk / Head Office... | COUNTRY | South Africa |
| TIME / DATE | 16:41 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | yvonneo | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | Bad Service - Non Communication |
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Good day I am a Vodacom contract holder, i have been experiencing problems with my Blackberry, the phone randomly switches off or it freezes then I have to reset and / or take the battery out. Until recently I have been having problems charging my mobile - on Wednesday, 25th January 2012 the silver slot where you insert the charger (or USB cable) broke and fell inside. I then went to the Vodacom Repair Centre at Canal Walk to take it in for repairs where I signed the required documents and got told the mobile will need to be sent to the JHB Head Office for repairs and because it was regarded as "physical damage" I would need to pay for it (even though it was not my fault). I was then told it would take between 10 - 15 days to repair and sent back to me, they would call me with a quote the following week. I have called Vodacom Canal Walk and JHB Head Office on numerous occasions, they keep telling me the same story, my mobile has not been assessed by a technician, even though they have had the phone for over week. I have been giving the run around! The service is absolutely ridiculous! I want my mobile delivered to me ASAP, this week stil (repaired at no charge) or replaced |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:46:56 | Wed 8 Feb 12 |
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Hello yvonneo, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 14:35:58 | Tue 21 Feb 12 |
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Hello yvonneo, Please accept my sincere apology for the inconvenience caused in this regard. I have escalated this matter to the Vodacom Repair Centre for further review and comment. We endeavour to provide feedback within two working days. Kind regards Rashieda Jattiem The Vodacom Repair Centre confirmed that they have been in contact with you and addressed your concerns. Kind regards Rashieda Jattiem |
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Relevant content (Last 5 Repairs / Servicing Problems)
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