Vodacom Complaint

SUPPLIER	Vodacom	INDUSTRY	Telecommunications
BRANCH / AREA	cyberspace?	COUNTRY	South Africa
TIME / DATE	15:49 Fri 3 Feb	PERSON RESPONSIBLE	Shanzel Shanice Govender
CUSTOMER	ChrisvdMerwe	View all reports by user	0 1
PROBLEM	porting and phone acti...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 3 Feb
HEADLINE	activation of contract
my phone was delivered on Wednesday already; it is Friday and i am still not connected to the network? This morning at 10h00 a lady promised me that it would be activated between 3 and 5 hours; this afternoon I'm told to phone 0821299326 where I end up at Nashua Mobile??? I have spent R300 today already on prepaid to only phone 082111 with no satisfaction yet?! Add a new Vodacom Report Inappropriate report?
SUPPLIER'S RESPONSE	Vodacom	Time and Date	12:40:23 \| Sat 4 Feb 12
Hello ChrisvdMerwe, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team
UPDATED RESPONSE	Vodacom	Time and Date	10:19:50 \| Mon 6 Feb 12
Hello ChrisvdMerwe, On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has been resolved. Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization. You may email us on customercare@vodacom.co.za or contact us on 082111 (free from a Vodacom sim) should you have any enquiries. Kind regards Consumer Website Team