Vodacom Complaint
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call Centre/Accounts | COUNTRY | South Africa |
| TIME / DATE | 11:30 Wed 12 Oct | PERSON RESPONSIBLE | |
| CUSTOMER | Cashcash | View all reports by user |
 0
1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 12 Oct | ||
| HEADLINE | ACCOUNT SOFTLOCKED WITHOUT NOTICE!! |
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I received a message from Vodacom at 6pm last night informing me that my account has been softlocked. I tried calling the call centre but i was unable to contact them because my account was softlocked. The sms gave no reason as to why my account was softocked. I know my account is up to date as it automatically debited off my bank account. I contacted the call centre by calling from someone else's phone only to find out that I needed to contact the accounts department the next day (today). I have been calling the call centre number since 8am and have been cut off every single time. Vodacome has the "call back" option where they promise to contact yo within an hour. I did receive a call but when I answered, all i heard was silence on the other end. This is absolutely unacceptable. I am losing a lot of business as a result of this since i am unable to receive emails or contact clients. This is also a safety hazard since I will not be able to contact anyone in the event of an emergency. If I do not receive assistance from Vodacom within the next 2 hours, I will be taking legal action. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 11:29:17 | Fri 21 Oct 11 |
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Hello Cashcash, Please accept our sincere apology for the inconvenience caused in this regard. The cause of the lock was a software problem, and we want to assure that the problem has been resolved. Regards Roderique Lategan |
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